Terms & Conditions

Terms & Conditions Entire agreement

1. Hot Pottery Limited (“Hot Pottery”“us”“we”“our”) is a private company incorporated in the UK (company number: 12839068) whose registered offices is at: Appleby Court, Adenmore road, London, SE6 4EJ and whose VAT registration number is 357 0400 22.

These terms and conditions, as amended or replaced from time to time (these “Terms and Conditions”) are the terms and conditions of this website (this “Website”) which is owned by Hot Pottery.

Hot Pottery has the following rule and policies:

our cookie and privacy policy which is in force from time to time (the “Cookie Policy”)

our returns policy which is in force from time to time (the “Returns Policy”)

our rules relating to the voucher scheme, and referral scheme which are in force from time to time (the “Voucher Scheme”)

our security and privacy policy which is in force from time to time (“Security and Privacy Policy”)

all other rules and policies from time to time set out on this Website by us,

(together the “Rules and Policies”).

These Terms and Conditions and the Rules and Policies govern the use by you of this Website. We advise that you read these Terms and Conditions and the Rules and Policies carefully as they affect your rights and liabilities as a customer under the law. If you do not agree with these Terms and Conditions and/or our Rules and Policies then please do not continue to use this Website. Please understand that any services that may be provided by us will require acceptance of these Terms and Conditions. 

Our team can be contacted via email at hello@hotpottery.co.uk


2. Use of the site

This Website is provided to you free of charge for your personal use subject to these Terms and Conditions and our Rules and Policies. By using this Website, you agree to be bound by these Terms and Conditions and our Rules and Policies.

This Website is an online store with various other accessible elements available to you, for example: information about our products. These Terms and Conditions govern your use of this Website whether as a customer of the online store or as a user of the other accessible elements.

If, from time to time, you may register an account via the "My Account" page with this Website (a "User Account"). Each individual may have a maximum of one User Account each and we reserve the right to suspend all User Accounts which we reasonable suspect to have been registered in breach of this Paragraph.

If, from time to time, you have registered a User Account and such has not been cancelled or suspended, whilst you use this Website you will be a "Registered User". Otherwise, if you use this Website you will be a "Guest User"


3. Future changes to these Terms and Conditions

If, from time to time, you are a Registered User and, for any reason, changes to these Terms and Conditions and/or the Cookie and Privacy Policy are made:

We will notify you of such changes by either:

sending you an email informing you of such change to the e-mail address registered in your User Account; and/or

placing information regarding such change on this Website clearly and accessible to all users.

Any such changes will take place after we have given sufficient notice.

If you do not agree with any such changes or any part of the changed Terms and Conditions and/or Cookie and Privacy Policy, then you must cease using this Website.

If you continue to use this Website after this date of any such change to these Terms and Conditions and/or the Cookie and Privacy Policy, then you will be deemed to have accepted all such changes to these Terms and Conditions and/or the Cookie and Privacy Policy.

If, from time to time, you are a Guest User of this Website it is your responsibility to read and understand the latest versions of these Terms and Conditions and/or the Cookie and Privacy Policy and Hot Pottery will not have any responsibility if these Terms and Conditions and/or the Cookie and Privacy Policy and been changed since your previous use of this Website. If you continue to use this Website, then you will be deemed to have accepted these Terms and Conditions and/or the Cookie and Privacy Policy, including any changes made to them since your previous use of this Website.


4. Registration

If you register as a Registered User, then as at the time of such registration or placing of an order, you will and will be deemed to confirm to us that:

you are 18 years of age or older;

you understand that you are entering a binding contract;

you are not impersonating another person or entity; and

the details that you input into our registration form at the time of registration and/or the order form at the time of placing an order to buy our products are accurate and complete at the time you input them.

If, from time to time, you are a Registered User and any of you’re the details in your User Account are or become incorrect, you must correct those incorrect details as soon as possible.


5. Password protection and your security

When registering as a Registered User you will need to provide a secure password which will be used every time you log onto this Website. This password must be a minimum of 5 Characters long. You must not disclose or share the password with anyone. You are responsible for all activity that occurs whilst your username and password are in use. This includes orders that are made on this Website. If you suspect or know of somebody else who knows your password then you must inform us immediately via hello@hotpottery.co.uk

If we suspect misuse of this Website or a breach of security, or you inform us, in accordance with paragraph 5.1, of a third party knowing your password, we may suspend your User Account or simply ask that you change your password for security reasons.


6. Our Products

The products which we, from time to time, offer for sale on this Website, are referred to as "Our Products".

The images of Our Products on this Website and in our other advertising materials, are for illustrative purposes only. Our Products may vary slightly from those images. Although we have made every effort to display and print the colours of Our Products accurately, we cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Our Products that will be delivered to you.

From time to time we may make minor changes to Our Products to reflect changes in relevant laws and regulatory requirements.


7. Your personal details

When ordering any of Our Products on this Website we will take reasonable care of your personal details and security. We cannot however be held liable for any third party unauthorised access to your personal details and any other data you may have used on this Website.


8. The ordering process

You may place an order for Hot Pottery to sell and supply certain of Our Products to you on this Website (each such order being an “Order”) and these Terms and Conditions shall apply to every such Order.

You place an Order by pressing the “Place Order” button at the end of the checkout process on this Website (“Checkout”) and by doing so you will place an Order for such of Our Products that are in your "Shopping Cart" when you place the Order (the "Ordered Products").

When placing an Order you may create an electronic contract between Hot Pottery and you for the sale and supply of Ordered Products, subject to these Terms and Conditions.

After placing an Order, you should receive an e-mail confirming all of the details of the Order.

If you see an error on the Order details then you must inform us at hello@hotpottery.co.uk immediately and speak to our Customer Service team.

After you submit an Order, we will contact your bank or card issuer for authorisation to take payment from the method of payment which you identify during the Checkout process. We will not accept or process your Order until payment has been received in full.

We reserve the right to limit the amount of Our Products that we may supply to a particular customer.

Hot Pottery is not bound to accept any Orders placed. There are various reasons that we may not accept an Order and these include:

if any or all of the Ordered Products are out of stock;

payment in full for the Ordered Goods is not received in accordance with paragraph 8.6 from the details you provide us with;

a pricing or a descriptive error occurs in relation to any of the Ordered Goods; and/or

you do not or Hot Pottery believes that you do not meet the eligibility criteria for the Ordered Goods in accordance with these Terms and Conditions.

Acceptance of your Order by Hot Pottery only occurs when the Ordered Products are despatched to you. Only on acceptance of your Order by Hot Pottery will a contract between Hot Pottery and you for the sale and supply of the Ordered Goods in accordance with these Terms and Conditions (a "Contract") be formed.

Once your Ordered Products have been dispatched, you should be notified via an e-mail from our dispatch team (each being a “Dispatch Confirmation”).

Even though a Contract will be formed in accordance with paragraph 8.9, you have the right to cancel your Order in accordance with paragraph 12.


9. Delivery

Estimated delivery times will be specified when you place an Order via E-mail.

Each Order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day on which the Contract is formed unless the contract is a pre order then this time period will increase to 90 days.

Each Order will be delivered to the address that you specify when you place the Order (the “Delivery Address”). If you make an error when specifying a Delivery Address for an Order, we will not be able to change it for that Order, but Registered Users can easily change it via their “My Account” pages of this Website for future Orders. However, we have the right to refuse to deliver to certain areas from time to time and if your proposed Delivery Address is within such an area, we reserve the right to not to accept the Order. 

Delivery of the Ordered Products (“Delivery”) will occur when the Order Products are delivered to the Delivery Address.

Hot Pottery’s responsibility for the Ordered Products ceases from the point of Delivery and you be responsible for the Ordered Products from that time.

It is your responsibility to make sure that Delivery can be achieved and that a person is available at the Delivery Address. If no one is available at your Delivery Address to take delivery of the Ordered Products, we may cancel the Contract and paragraph 17 will apply.

If you fail to make sure that Delivery can be achieved in accordance with paragraph 9.6, we may elect not to cancel the Contract but instead to attempt to re-deliver the Ordered Products to you or to store the Ordered Products for collection by you. If, as a result, we incur additional delivery or storage costs, you will be liable to pay us the amount of such additional delivery or storage costs.

You will own the Ordered Products once we have received payment in full for the Ordered Products.

If an Order is placed and some of the Ordered Products are unavailable, we may send the available Ordered Products to you with the unavailable Ordered Products to follow at a later date. We will always notify you if this is the case, and you have the right to refuse this option.

If Ordered Products are Delivered but are of bad quality or (without any agreement pursuant to paragraph 9.9) are incomplete, then you must notify us immediately when you receive the Ordered Products.


10. Price and Payment

The price payable for the Ordered Products shall be as shown on this Website from time to time and shall be in pounds sterling (GBP), although please see paragraphs 11.5 and 11.6 for what happens if we discover an error in the price of any Ordered Product. Prices advertised on this Website include UK VAT at the relevant rate chargeable for the time being, and include delivery charges.

We can change the prices on this Website at any time without notice, but changes will not affect Orders which we have already been placed in accordance with paragraph 8.2. However, if the rate of VAT changes and such change becomes effective after the date of your Order, we will adjust the rate of VAT you pay unless you have already paid for the Ordered Products in full before the change in VAT takes effect.

We accept payment by debit card & credit card. We accept the following cards: Visa, MasterCard and American Express.

You must pay for all of the Ordered Products (including all applicable delivery charges and VAT), and we will charge the payment method (chosen by you to pay for your Ordered Products during the Checkout process), when you place an Order.

If we accept and process your Order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, we may end the Contract, refund to you any sums you have paid under the Contract and require the return of any of Our Products provided to you.

If you wish to apply a voucher code to an Order, you must enter the relevant code, when prompted, during the Checkout process. Only one voucher code can be used per Order and use of each voucher code is subject to the provisions of Voucher and Referral Scheme Rules.


11. Your right to cancel the contract (EEA customers only)

If you are a consumer in the European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Ordered Products, unless the Ordered Products are split into several deliveries over different days in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last delivery.

If you wish to cancel a Contract under paragraph 12.1, you need to communicate this to us no later than 24hrs before a renewal is due and within the timescale set out in paragraph 12.1. The easiest way to do this is to contact us by email at hello@hotpottery.co.uk

If you cancel a Contract under paragraph 12.1 after the Ordered Products have been dispatched to you, you must return them to us. You must send off the Ordered Products within 14 days of telling us that you wish to cancel the Contract. We will pay the costs of your returns if you use our free returns service in accordance with our Returns Policy, but if you do not use this service in accordance with our instructions then you will be responsible for the cost of returning Ordered Products to us. Please see our Returns Policy for further information about how to return Ordered Products to us.


12. Your right for a refund (EEA customers only)

If you are a consumer in the EEA and you cancel your Contract under clause 12.1, we will:

refund you the price you paid for the Ordered Products. However, please note that we may reduce your refund to reflect any reduction in the value of the Ordered Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Ordered Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and

refund any charges you have paid for delivery of the Ordered Products to you, although the maximum refund for delivery costs will be the least expensive delivery method we offer to your delivery destination; and

make any refunds due to you by the method you used by you for payment:

14 days after the day on which we receive the Ordered Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Ordered Products back to us; or

14 days after you inform us of your decision to cancel the Contract

Please see our Returns Policy for more information about returns and refunds.


13. Returns and refunds on promotional offers

If you return Ordered Product and are entitled to a refund, you will be refunded the price such Ordered Product which it was at the time of the Order for example, if the Ordered Product was offered at a reduced price, you will be refunded the reduced price. Your statutory rights will not be affected as a result of this.

Ordered Products that form part of a set (past bowl, side plate and dinner plate) of Our Products can only be returned and refunded where the complete set of Ordered Products is returned. Individual Ordered Products making up part of such set may not be returned and refunded separately.

Ordered Products purchased during a sales promotions can only be returned if unopened and returned within 14 days of Delivery.

Customers will be required to cover the cost of returning unwanted orders. Full refunds will be processed for the amounts paid to Hot Pottery.


14. Excluded services

When using this Website, an internet connection is required to gain access to this Website. If any other costs are caused as a result of internet connectivity through third party companies, we will not be held responsible for such costs.


15. Intellectual property

The content of this Website is trademarked, copyrighted and database protected. You agree that the materials you see and the content that is delivered is a part of this Website and shall remain the property of Hot Pottery and/or our licensors.

You are able to display the content of this Website on a computer screen, store content from this Website in electronic form, (for example save the domain for future and easy, accessible use). No content can be stored on any networking driver such as a server or any other device that is connected to a network.

You are able to print one copy of content of this Website for your own personal use; this must not be commercially used. It is agreed that all of the copyright and intellectual notices are kept attached, apart from this you are not able to: reproduce, modify or copy. You may not distribute for the use of commercial use, any other materials or content on this Website.


16. Limitations

You may not use this Website for any of the following:

Unlawful, abusive, threatening, vulgar, harmful or obscene material.

Sharing material that encourages usage of a criminal nature, resulting in a civil liability or otherwise breaches any relevant laws, regulations or code of practice.

Accessing computers illegally.

Disrupting other users’ enjoyment of this Website.

Breach of laws where public telecommunications are concerned.

Interfering / disrupting networks, websites connected to this Website.

Storing electronic equipment without permission from the owner.

Availability of this Website

Although we hope that this Website is always running constantly for everyone, we cannot always promise that this Website will always work as we intend it to work. If you do experience difficulties, please contact us with all relevant details of the fault or issue you are experiencing.

If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen.

We only supply Our Products for domestic and private use. If you use Our Products for any commercial, business or resale purpose, we will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.

We will not be liable to you for special or punitive damages that may apply to the usage of this Website.

We are not responsible for any risks generally associated with the internet.

Although we try to make sure that all of the content on this Website is correct and accurate as at the present date, sometimes this may not be the case and we will not be liable for such errors.

We are not liable to you in connection with any of the following:

If this Website is incompatible with your device.

Technical errors that may occur, such as: interruptions and faults.

Unreliable, unsuitable or inaccurate website content.

This Website not being able to meet your demand.

Nothing in these Terms and Conditions in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which we may not exclude or limit our liability under any applicable law.


17. Right to cancel/suspend your User Account

We may cancel or suspend your User Account with us at any time if you breach any of these Terms and Conditions or our Cookies and Privacy Policy.

You can cancel your User Account with us at any time by informing us via writing. Doing this will also have to comply with you ceasing to use this Website when/after cancellation is posted.

The cancellation or the suspension of your User Account will not affect either your or our rights or liabilities where those rights and liabilities have arisen before such cancellation or suspension.


18. Third Party Website

We have no responsibility for any third-party websites that you may enter via this Website, nor do we take liability for the World Wide Web. The content and materials accessed outside this Website are beyond our control.


19. Advertisers and Sponsors

Advertisers and sponsors that appear on this Website are of no responsibility Hot Pottery. These sponsors and advertisers submit information at their own liability. We are not liable for any inaccuracy or errors in their promotions.


20. Contact Details and Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using this Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on this Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

All notices given by you to us must be given by email at hello@hotpottery.co.uk. We may give notice to you at either the email or postal address you provide to us when placing your order or in the case of a Registered User, the email or postal address stored in your User Account. Notice will be deemed received and properly served immediately when posted on this Website, 24 hours after an email leaves the sender’s email server, or three days after posting a letter.

Our address for written communication is: Hot Pottery, 7 appleby Court, Adenmore road, London, SE6 4EJ



21. Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (a "Force Majeure Event"). This includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (but is not limited to) the following:

Strikes, lockouts or other industrial action

Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster

Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport

Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat or preparation of war

Impossibility of the use of public or private telecommunications networks

The acts, decrees, legislation, regulations or restrictions of any government

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use all reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


22. Defective GoodsWe are confident in our product quality but if for any reason you receive any Ordered Products which are defective you must inform us immediately. If any Ordered Products are defective, we will replace and re-arrange delivery of replacement Ordered Products. Your statutory rights will not be affected.



23. Special Offers

From time to time we may have special offers available, we hold all of the rights to remove and add these special offers when we see fit without any prior notice and we reserve the right to impose specific rules in respect of any such special offer which will be additional terms and conditions which will be applicable to a particular special offer. If a special offer does apply to your Order, then any such rule will apply to any Contract formed in relation to your Order in addition to these Terms and Conditions and our Policies. We reserve the rights to offer, in our complete discretion, different offers to different customers at different times.



24. Prices

The prices that you see on this Website include VAT. We will always aim to keep our prices up to date. We understand that errors may occur on this Website, in this case we will aim to correct the mistake as soon as possible.


25. Free gifts and Promotions

From time to time, free gifts or other promotional incentives (for example a discount on the price payable on certain of Our Products) may be offered to customers who place Orders that meet certain eligibility criteria. Such free gifts and promotional offers are offered on a conditional basis. In the event of an Order which qualified you for such a free gift or promotional offer being cancelled or returned, any free gift provided must also be returned and we reserve the right to charge you for any benefit of any promotional offer received by you in respect of such Order.


26. Data Protection Statement

We will only use or hold your personal information if you have given us permission. If you do place an Order with us, this is verification of you doing so.

The personal information that you do agree to us holding will be continually updated and will be destroyed when the reason for its collection in the first place has ceased to exist. The personal data that you have provided will only be passed to third parties that contribute to delivering the service you have committed to, examples of such being our warehouse function and our courier services. They will only be able to use this information to complete their part of the process for you.

Privacy is something that we always respect and we are committed to protecting your information at all times.

More information regarding our data protection can be found in the Security and Privacy section of this Website

These options can be changed at any time through your “My Account”


27. Entire Agreement

These Terms and Conditions, our Rules and Policies and, if applicable, your Order are an agreement between you and us. They form the entire basis of our relationship. You may not transfer, assign, charge or otherwise dispose of any Contract, or any of your rights or obligations arising under it, without our prior written consent.


28. Other Important Terms

Nothing in these Terms and Conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.

We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract.

Each Contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these Terms and Conditions and each of the Rules and Policies operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms and Conditions or any of the Rules and Policies, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Please note that these Terms and Conditions are governed by English law. If you are a consumer, this means each Contract for the purchase of Our Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.

In respect of any dispute or claim relating to a Contract, if you are a consumer you and we both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and we both submit to the exclusive jurisdiction of the courts of England and Wales.

29. Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:


  • Pay in 3

  • Pay Later


Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.


Returns Policy


These rules are the returns policy from time to time operated by Hot Pottery (the “Returns Policy”).

These rules are supplemental to the Terms and Conditions of this Website (the “Website Terms and Conditions”) which can be found here and the other Rules and Policies referred to in the Website Terms and Conditions. Unless from the context it is obvious that an alternative meaning applies, all words and phrases given a defined meaning in the Website Terms and Conditions have the same meaning in these rules.


Returns Policy

We hope that you absolutely love every purchase made from us, but if you wish to return an item, please email us within 24 hours of receiving your order at hello@hotpottery.co.uk. Items that you wish to return must be sent back within 14 days of receiving the items. To be eligible for a return, your item must be unused and in the same condition that you received it with tags and/or stickers and it must also be returned in the original packaging. Please provide photos. 

You must also provide recipe/proof of purchase. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When shipping an item, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we cant guarantee the item will arrive undamaged as all items are breakable. 

We reserve the right to refuse any returns or exchange request that does not meet the Hot Pottery  returns requirements. 

To return your product, you should mail your product to: Unit 7, Road One, Winsford Industrial Estate, Winsford, CW7 3PZ


Sale items (if applicable)
Unfortunately sale items cannot be refunded.


Refunds (if applicable) 
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@hotpottery.co.uk


Broken or Faulty Items (if applicable)
If you believe your item is faulty please contact hello@hotpottery.co.uk immediately. When emailing please include a photograph of the damaged/faulty item, and a description of the fault. Please do not attempt to fix the item of your own accord or via a third party as this may affect your entitlement to a refund, compensation or reimbursement.

All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies please notify us within 24 hours. We are unable to replace or refund items if we are not notified within this time. We will arrange collection of the faulty item from you and cover the delivery cost of the replacement to make sure you're happy.