Shipping policy
Shipping Policy
UK Standard Delivery
Standard delivery is £7.95 and we aim to deliver orders within 1–3 working days.
Working days are Monday to Friday, excluding UK bank holidays.
Delivery times are estimates unless we have expressly agreed a specific delivery date with you. Where no alternative delivery period has been agreed, goods will be delivered within the timeframe required by applicable consumer law.
During particularly busy periods, including sales and promotional periods, delivery may take slightly longer. We will always aim to dispatch and deliver your order as quickly as reasonably possible.
Checking your delivery details
Before submitting your order, please check that your delivery address, including the postcode, is correct.
Once your order has been placed, please check your order confirmation and contact us as soon as possible at hello@hotpottery.co.uk if you notice an error.
If your order has already been dispatched, we may not be able to change the delivery address.
Safe places and nominated recipients
If you provide instructions for your parcel to be left in a particular safe place or delivered to another person nominated by you, our courier may follow those instructions where possible.
Please ensure that any nominated safe place is secure and appropriate for receiving your order.
Delayed deliveries
Occasionally deliveries may be delayed by circumstances outside our reasonable control, including severe weather, transport disruption or other events affecting our delivery partners.
If your delivery is delayed, please contact us at hello@hotpottery.co.uk and we will investigate.
Unless a different delivery period has been agreed with you, we will deliver your goods without undue delay and within 30 days of the contract being made, as required by applicable consumer law.
Orders that have not arrived
If your tracking information shows an unexpected delay, or you believe your parcel has been lost, please contact us at hello@hotpottery.co.uk as soon as possible.
We will investigate the delivery with our courier and keep you informed.
Where Hot Pottery has arranged delivery, we remain responsible for the goods until they are delivered to you, or to another person nominated by you, in accordance with applicable consumer law.
You will not be required to pursue a claim directly with our courier where we arranged the delivery.
If we determine that an order has been lost in transit, we will arrange an appropriate replacement or refund.
Damaged deliveries
If your order arrives damaged, please contact hello@hotpottery.co.uk as soon as possible.
Where possible, please provide your order number and photographs of the item and its packaging so that we can investigate the damage with our delivery partner.
Please retain the item and its packaging until we have responded.
Further information about damaged or faulty items can be found in our Returns Policy.
International delivery
International delivery availability, charges and estimated delivery times are shown at checkout where applicable.
Customers ordering outside the UK may be responsible for import duties, taxes or other charges imposed by the destination country where applicable. Any such charges will be displayed or communicated where required by law.
Questions about delivery
For any questions regarding your order or delivery, please contact:
Nothing in this Shipping Policy affects your statutory rights.